Refund and Returns Policy – pawsandpurrs.in

Return Policy

You may return products within 7 days of receiving your order. To be eligible for a return:

Condition: The product must be in its original, unused condition and in its original packaging.
Return Request: Contact us at pawsandpurrs456@gmail.com or via WhatsApp at +91 9207304377 to initiate the return process. Please provide your order number, the product you wish to return, and the reason for the return.
Return Process: To initiate a return,please ensure the original tags are still attached to the item.
Don’t remove the tag from the dress.
All items,including any complimentary must be included in the return.
Color may slightly vary due to device settings and photographic lighting
Return/Refund/Exchange only for Damaged & Missing Items with Parcel Opening Video without any cut & pause.

How to Return

Return Instructions: After notifying us, we will provide you with detailed return instructions and a return address.
Shipping: Customers are responsible for the return shipping costs unless the product is defective or incorrectly shipped. Please ensure that the product is securely packaged to avoid damage during transit.
We accept returns only in case of damaged, defective, or incorrect items.
Customers must report the issue within 48 hours of delivery by emailing us at pawsandpurrs456@gmail.com with clear photos or videos of the product.
The product must be unused, unworn, and in its original packaging for return eligibility.
Once the return is approved, we will provide further instructions on how to send the item back..

Refund Policy

Refunds will be credited to the original payment method used for the purchase. Note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Refunds are issued only if a replacement is not available for a damaged or incorrect product.
Once the returned item is received and inspected, we will process the refund within 5-7 business days.
Refunds will be credited to the original payment method used at the time of purchase.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, custom orders, or other specific conditions. These exclusions will be clearly indicated on our Site.

We do not accept returns or refunds for reasons such as:
Change of mind
Wrong size or color selection by the customer
Used or worn products
Sale items, bikinis, and intimate wear are non-returnable and non-refundable.